Technology, Technology Infrastructure, Staff Depts, Messaging and Core Appsn Services, Bangalore
- Job id
- Full/Part Time
Job Summary & ResponsibilitiesResponsibilities will include working with a global team to maintain the current fleet of Exchange and Messaging Perimeter Servers, associated systems, and infrastructure. A qualified candidate should be able to identify potential issues within the environment, propose and create solutions to resolve.
This person needs to have an understanding of Microsoft Exchange/Windows systems and methodologies for administering a dispersed global fleet of servers and systems working with both virtualized and physical servers. In addition an understanding of scripting/automated administration is mandatory.
Basic QualificationsThe Ideal candidate will have minimum 3 year’s exchange and messaging perimeter administration and/or engineering experience.
•Service Management: Demonstrated ability to take escalations and provide solution to other organizations within the business end-to-end.
•Global Team: Demonstrated ability working with global virtual teams.
•Initiative/Ownership: The person must be self-starter, self-motivated and able to keep moving project(s) forward.
•Analysis: Ability to work with his/her local/global team, managers and internal clients to understand business practices and
•Communication: The person will need good verbal and written communication skills. He/she needs to show past experience in
utilizing various influencing skills and be able to collaborate, communicate and deliver in a global environment.
•Strong interpersonal skills: Ability to present to management, internal client audiences or professional peers, and ability to work
independently on problem solving and investigation.
•Project Management: In an enterprise infrastructure oriented environment and ability to drive complex projects.
Production Support – Catch & Resolve
Change & Incident Management
Change Coordination and Communication
Metrics Generation (Usage Statistics)
Critical Health Reporting – Start of Day Checkout
Support Efficiency (TCA, Escalation Rates, Automation)