Our Operational Impact
Supply Chain

The environmental and social impact of our operations also extends to the goods and services provided on our behalf through our third party vendors. Since the release of our Environmental Policy Framework in 2005, we have been committed to adopting more sustainable procurement and supply chain practices. 

We continue to advance our commitments to sustainable supply chain management through the development and deployment of a sustainable procurement framework that is integrated across our whole procurement lifecycle, prioritizing our material risks and promoting innovative collaboration with our vendors.

Responsible Procurement & Supply Chain Management

We have enhanced our sustainable procurement processes by developing tools to embed environmental, social and governance (ESG) practices into our existing procurement and vendor management program. Our Vendor Code of Conduct clearly states the expectations we have of our vendors to adopt ethical, safe, fair and environmentally responsible business practices. The Code forms part of our RFP (Request for Proposal) process and is issued to all our vendor partners.   In addition, we have developed an ESG risk profiling model for our global vendor base, enabling us to adopt an informed approach to assessing the performance of our vendors against the expectations set out in our Code.

We engage our vendors across a host of ESG topics in order to drive change across our operations and also within our supply chain. Climate change is one of our key environmental focus areas and in 2018 we received the highest rating ‘A’ for the Carbon Disclosure Project (CDP) supplier engagement assessment. We will continue to work with our vendors as we work towards our 2020 carbon and energy reduction goals.

During the demolition and construction of our new building in London, we engaged with our contractors and their supply chain to help minimize our impact on the environment and promote the engagement of local labor, local and small businesses, as well as create opportunities for apprentices and trainees. Highlights include:

  • Over 99% of waste has been diverted from landfill
  • 100% of timber used is from sustainably managed forests (Forest Stewardship Council certified)
  • 4% of total hours worked on site by apprentices and trainees and over 20% local labor; over 10,000 hours of training delivered to site workers, focusing on upskilling and career development


Our global operational efforts to enhance our sustainable procurement include, but are not limited to:

  • Technology: Reusable bulk server packaging; e-waste recycling or re-purposing by ISO 14001-Certified Vendors; deploying remote access soft-tokens
  • Food: Sustainable purchasing and operations; removal of single use plastics, recycling; composting, and food donations
  • Paper and Print: Sustainable purchasing, recycling, print reduction (includes default duplex and secure printing, printer consolidation and transitioning to electronic statements). We are committed to a 20% reduction of paper per-capita from 2013 to 2020
  • Furniture/Technology/Office Supplies: Sustainable purchasing; reuse protocols
  • Travel: Eco-friendly cars and ferries; enhanced access to video conferencing in lieu of travel; investment in cycle facilities and elimination of onsite car parking spaces in London; transportation pooling for commutation rides in Bengaluru
  • Events: Sustainable events management best practice under the ISO 20121 standards, focus on minimizing plastic, paper and food waste and maximizing use of small and diverse businesses.
  • Capital Projects: Environmental and social performance of demolition and construction contractors, buying and hiring locally and sourcing certified sustainable materials 

Additional Links

Environmental, Social and Governance Report