How we handle complaints

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"How we handle complaints"

"If you have a complaint, please write to:\r\nGeneral Counsel \r\nGoldman Sachs Australia Group Holdings Pty Ltd \r\nGPO Box 2050 Melbourne Vic 3001\r\nWhen dealing with a complaint that you have submitted to us in writing: \r\n1. We will provide written acknowledgement of our receipt of your complaint in the first instance; and \r\n2. We will investigate your complaint and provide a written response.\r\nIf you are not satisfied with our complaint resolution procedures, you may have the right to take your complaint to an independent complaints resolution body:\r\nAustralian Financial Complaints Authority \r\nGPO Box 3 Melbourne Vic 3001 \r\nTelephone: 1800 931 678 (free call) \r\nEmail:&nbsp;<a href=\"mailto:info@afca.org.au\">info@afca.org.au</a> \r\nWebsite:&nbsp;<a href=\"http://www.afca.org.au/\">www.afca.org.au</a>\r\nThe Australian Financial Complaints Authority or AFCA provides fair and independent financial services complaint resolution that is free to consumers.\r\nYou can also lodge your complaint with the Australian Securities and Investments Commission (ASIC) by calling 1300 300 630.\r\n&nbsp;\r\n"

If you have a complaint, please write to:
General Counsel 
Goldman Sachs Australia Group Holdings Pty Ltd 
GPO Box 2050 Melbourne Vic 3001
When dealing with a complaint that you have submitted to us in writing: 
1. We will provide written acknowledgement of our receipt of your complaint in the first instance; and 
2. We will investigate your complaint and provide a written response.
If you are not satisfied with our complaint resolution procedures, you may have the right to take your complaint to an independent complaints resolution body:
Australian Financial Complaints Authority 
GPO Box 3 Melbourne Vic 3001 
Telephone: 1800 931 678 (free call) 
Email:&nbsp;<a href="mailto:info@afca.org.au">info@afca.org.au</a> 
Website:&nbsp;<a href="http://www.afca.org.au/">www.afca.org.au</a>
The Australian Financial Complaints Authority or AFCA provides fair and independent financial services complaint resolution that is free to consumers.
You can also lodge your complaint with the Australian Securities and Investments Commission (ASIC) by calling 1300 300 630.
&nbsp;

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