Quicken Loans founder and Cleveland Cavaliers chairman Dan Gilbert discusses the importance of creating a unified culture in any organization to drive success and motivate teams. This episode was filmed at the Goldman Sachs’ 2018 Builders + Innovators Summit.
On the importance of building a team’s culture in business and sports: “You can only muscle a business out for so long and then you run out of time…. You better hope that everybody is guided by some form of culture, principles, [and] philosophy…. You certainly should have other’s input on it, but once you agree upon it, these core values, philosophy, culture…. They don’t motivate. They drive every decision, every action, behavior and prioritization on top of it all.”
On balancing instinct with data: “I walk into every meeting these days and it’s always the metrics numbers guys versus the gut-[instinct], ‘this-is-what-I-think-we-should-do’ guys. My thing is – I think if you’re too far to one side of that, you’re going to get killed and you need to have both of that in an organization.”