In this episode, Salesforce Chairman and Co-CEO Marc Benioff discusses how AI is transforming the tech industry and beyond, the importance of leading with trust, and why business is the greatest platform for change.
On the opportunities of AI: “I have the ability to be managing my company with deep learning. That is, it’s not just machine intelligence, it’s really kind of the best AI we have in our industry today, which is deep learning technology - that it’s learning while it’s interacting with me.”
On leading with trust: “My highest value, personally and also in Salesforce, is trust. Nothing is more important than the trust I have with myself, my higher spiritual power, but also with my customers, with my employees. And how about with my local community? Where is that trust? Do they trust me? They see this big building shining, multiple colors every night…. They’re going, ‘Whoa, do we trust that company? We know where they are, but do we trust them? Are they taking care of our schools? Are they taking care of the homeless? Are they taking care of the hospitals? Are they taking care of us or are they just making more money?’ And I think there has to be a balance today.”
On business as the greatest platform for change: “If business is not the greatest platform for change, then I don't know what is. I've seen that over and over again around the world that business really is this incredible platform for change. And when you use it for good, you can impact not just your employees and customers, but the communities that you're in. And I think that we can all be an example of that.”